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Terms & Conditions

Terms and Conditions

Delivery Information

We offer nationwide delivery across the Republic of Ireland. Our delivery service operates from Monday to Friday (excluding Bank Holidays) between the hours of 8:00 am and 5pm. We offer free local delivery within a 30 km driving radius. Please see our zones below for delivery charges. We offer two types of delivery dependent on size and location of order as follows

  1. Two Man Delivery Team – We offer free local delivery within a 30 km driving radius. The Items will be unpacked by our delivery team if required and placed in its location. We do offer assembly on all products, this can be discussed at time of sale with your sales advisor.  

  1. Pallet Delivery – This service is available for deliveries across Ireland. Please note that this service is operated by an external courier company and therefore we cannot offer an assembly service. All orders delivered by this method will be delivered on a pallet to your door only. It is your responsibility to unpack and assemble items ordered.   

We aim to deliver your furniture as quickly as possible. When placing your order you will be given a delivery date for items purchased which are in stock in our warehouse at time of order. For items which are not in stock, you will be given an estimated lead time for arrival into our warehouse and we will contact you as soon as possible thereafter to arrange delivery. Please note, we are given lead times in good faith by our suppliers. We are therefore solely dependent on the advice of our suppliers which may, from time to time, experience undue delays in receiving your order, however one of our sales team will be contact to advise your of this.When your order arrives into our warehouse a member of our sales admin team will be in contact to arrange delivery.


Please note that deliveries cannot be cancelled on the day of delivery as our deliveries are prepared the evening before. Cancellations must be made at least 2 days prior to the scheduled delivery date. Cancellations outside this time will incur a re-delivery charge of €30 which must be paid in full before re-delivery is made.


Delivery Day


  • On the day of your delivery a member of our delivery team will be in contact approx ½ hour in advance to arrange delivery. We make every effort to deliver goods within the estimated time frame however we will not be held responsible for any delays or failure to deliver products within the given time scales.   

  • As a courtesy our delivery team will, if required, unpack and place items in its correct location. However, please ensure that our delivery team will have unobstructed access to the area/room where the furniture/product is to be placed. Bolands of Gorey or its staff will not accept responsibility for any damage caused to your property or possessions within.

  • If you cannot be contacted on the phone number provided by you or our delivery team cannot gain access to the address or you are unavailable for delivery at the time given then your delivery will be rescheduled for the next available day. Please note a re-delivery charge of €30 will apply and must be paid prior to delivery.







Furniture Assembly & Removal


Upon delivery our drivers will, if required unpack and assemble your furniture (except bunk beds which incur an assembly charge). We will also remove all unwanted packaging for recycling.


We offer a furniture removal service on a ‘like for like’ basis ie if we deliver a bed we can remove a bed for a fee. Please notify our sales team of this when making your order and they will advise you of our charges.


Storage


We can accommodate you with regards to keeping your goods in storage however this must be requested at the time of ordering and orders must be paid in full within 8 weeks.



Customer service



Damaged, Faulty or Incorrect Items


If you receive an order that is damaged, faulty or has an incorrect item, please contact us within 3 days of receiving your order.  You can email us at bolandsofgorey@hotmail.com including your details, order number, phone number and photos of the damaged, faulty or incorrect item. For safety reasons, if an item is faulty we ask that do not use the product.


We may ask to inspect the goods to confirm the fault. If the product is damaged we will endeavour to repair or replace the damaged product as soon as possible however please note that this may not be on the same day as original delivery.

If a product is deemed faulty (as evidenced by photos, sent to supplier and confirmed as such) a member of our sales team will be in contact to arrange a replacement. However, if upon inspection the items is found without fault a call out fee of €50 will apply.



Ordering


We strongly recommend that you ensure the product or item is suitable for its intended purpose. Please measure the area in which the item will be placed and measure the product itself. Any dimensions and measurements given either on our website or instore are approximate only but we do try to be as accurate as possible. All products on our shop floor are for display purposes only. Please be aware that due to lighting differences between our showroom and your home fabric colours/products may from time to time appear to have slight variations in colour.


We do not offer refunds or exchanges on furniture unless the product is deemed to be faulty. Please see our Damaged or Faulty items section for further details. Once your order has been placed and the item is reserved by you with payment of either a deposit, or payment in full, the order cannot be cancelled.


All deposits, part payments and payments made are non-refundable.


All special or customised orders require a 50% deposit at time of ordering.


Please note that all images used on our website are for display purposes only. It must be stressed that product specification including but not limited to dimensions, style, and product colour may be changed by the manufacturer or differ due to natural variations in the materials used.



Ex-Display/Clearance


Please note that all items sold as ex-display/clearance/end of line products are done so on a sold-as-seen basis. Therefore, it is your responsibility to inspect the product carefully as we DO NOT offer refunds or exchanges on clearance/ex-display/end of line products unless the product is deemed faulty.  


Flooring & Carpets


We offer a free local measurement service which we provide every week, if you would like to avail of this please contact us on bolandsofgorey@hotmail.com or 053-9422144.


When measurements are supplied to us by the customer - it is these measurements which we base our calculations on so therefore we cannot be held responsible for any inaccuracies or problems which may arise due to incorrect measurements. All carpets and vinyls are cut to allow a tolerance of approx 2 inches.


Special order timber flooring cannot be returned. We can accept returns from stock timber flooring but a credit note will only be issued.


Delivery & Fitting


The delivery and fitting times of your carpet will be organised by our sales advisors. Fitting times are made by us on your behalf with independent flooring contractors who we appoint on your behalf. Please note due to the nature of this type of work times given for commencement and completion of work are estimates only and are provided in good faith by the flooring fitters.  


Please ensure, prior to the fitter arriving that all existing flooring and furniture/goods have been fully removed from the particular room or area to be fitted (should you require assistance in this regard, please contact one of our sales advisers in advance to organise this). An additional fee may apply for any assistance in this regard and can be quoted on request.


We do not accept responsibility for any delays which may be associated with a failure to remove furniture or goods from the area to be fitted. A failure to remove such items may result in a inability to undertake or fully complete the work on the scheduled date and/or time.


Please insure that your doors have sufficient clearance for the carpet or flooring to be fitted as such work does not form part of the normal fitting service provided. In order to complete work door frames may need to be trimmed. This type of specialised work may be available upon request, please ask our sales advisors for prices and more information in this regard.