Terms & Conditions

Payment

A 50% deposit is required to secure any item being purchased. All balances must be paid in full at least 2 days prior to delivery or delivery for that day will not proceed. Deposits are non-refundable, credit notes will be issued except for special orders, clearance or floor model items which cannot be canceled. All floor models are sold as seen & cannot be exchanged or refunded. You are not entitled to a refund if you simply change your mind.

Delivery 

Our delivery service operates Mon-Fri from 8am - 5pm. We operate a route optimisation system based on your Eircode to give an estimated delivery time. You will receive a text message the evening prior to delivery with an expected delivery window. Please note these are only estimates and we cannot be responsible for delays to delivery due to circumstances which are beyond our control such as traffic, weather, & unforeseen delays which all play a role in the time you receive your delivery. We must be advised of any cancellations of booked deliveries at least 2 days before the scheduled delivery date. Deliveries cannot be canceled on the day of delivery as the goods are picked and loaded in advance. A re-delivery charge will apply if goods were loaded and could not be delivered. If you require your furniture to be placed in a specific room, we are happy to do so, however we cannot accept liability for any damage or soiling to the property that might happen therein as a result.

Delivery Charges

Wexford - Free
Wicklow - Free
Dublin - €20
Carlow - €20

Kildare - €40
Kilkenny - €40
Waterford - €40*(area depending)

Lead Times

Estimated lead times are given based on past experiences. We are given approximate lead times in good faith by our suppliers however these dates may change without prior notice due to circumstances which are beyond our control such as raw material shortages etc. Therefore, the lead times quoted are estimates only and Bolands of Gorey cannot be held responsible for manufacturer/supplier shipping or customs delays.

Storage 

If you are unable to accept delivery when your goods are in stock, we are happy to store your goods in our warehouse free of charge for a maximum period of 8 weeks, providing the goods have been paid for in full.

Assembly

All bed frames, dining tables and certain wardrobes & occasional items are delivered unassembled. If required, we can arrange assembly of the item purchased from Bolands of Gorey however there is a charge for this service.

Damage 

All goods must be inspected on receipt of delivery and any damages i.e., scratches, tears, dents, soiling etc. must be reported within 24 hours of delivery. Bolands of Gorey are unable to accept reports of damage upon delivery/collection after this time frame. Floor/display models must be inspected by the customer prior to delivery.

Returns 

If your purchase does not fit or suit, we can issue a credit note, less a 20% re-stocking fee if it is in its original packaging. This option is only available for 3 days after delivery. Items out of their packaging and any special-order items (ordered in specifically for you) cannot be returned. If you wish to return goods, collection of these can be arranged by contacting us in writing & a collection fee will apply. For hygiene reasons, mattresses, headboards, pillows & divans cannot, under any circumstances be returned. We are unable to refund or exchange damaged or imperfect goods where imperfections were identified to you prior to purchase.

Colour Variations 

Please note, whilst every reasonable effort is made to ensure colour matches/fabric consistency, fabric and leather may vary due to dye & batch variations. Leather, marble & wood products will by their nature be subject to grain variations. Please be aware that due to lighting differences between our showroom and your home fabric colours/products may from time to time appear to have slight variations in colour.

Ownership

All goods remain the property of Bolands of Gorey until paid for in full.

Guarantee

Your purchase is warranted to be free of defects in material and workmanship under normal use for a period of one year from the date the goods were received. In the unlikely event that you feel you have an issue with the product please contact our customer service department where they will do everything possible to quickly resolve any issues you may have. Floor/display model items do not have a guarantee and are sold as is. Your statutory rights under the Sale of Goods and Supply of Services Act 1980 are not affected.

Flooring & Carpets

When measurements are supplied to us by the customer - it is these measurements which we base our calculations on, therefore we cannot be held responsible for any inaccuracies or problems which may arise due to incorrect measurements. All carpets & vinyls are cut to allow a tolerance of approx. 2 inches. Special order timber flooring & carpets cannot be returned. We can accept returns of in-stock timber flooring however a credit note will only be issued.

Floor Fitting 

The fitting date of your carpet/timber can be organised by our sales advisors with independent flooring contractors on your behalf. Due to the nature of this type of work times given for commencement and completion of work are estimates only & are provided in good faith by the floor fitters. Please ensure, prior to the fitter arriving that all existing flooring & furniture/goods have been fully removed from the room or area to be fitted (should you require assistance in this regard, please contact one of our sales advisers in advance to organise this). An additional fee will apply for any assistance in this regard & can be quoted on request. We do not accept responsibility for any delays which may be associated with failure to remove furniture or goods from the area to be fitted. A failure to remove such items may result in an inability to undertake or fully complete the work on the scheduled date and/or time. Please ensure that your doors have sufficient clearance for the carpet or flooring to be fitted as such work does not form part of the normal fitting service provided. In order to complete work door frames may need to be trimmed. This type of specialised work may be available upon request, please ask our sales advisors for prices & more information in this regard. As your contract for floor fitting is with the independent flooring contractors any issues regarding fitting will be dealt with directly by them, please revert to us for contractors contact details in this regard.

None of the above affect your statutory rights under the Sale of Goods and Supply of Services Act 1980.

Customer Service

We hope that you are pleased with the service you received and goods which you have purchased from Bolands of Gorey, however, if for any reason you are not 100% satisfied and would like to discuss this further, please contact us as soon as possible by the following methods:
Telephone: 0539422144
Email: customerservice@bolandsofgorey.ie